Speed Rollerz will accept returns for faulty items, in line with the Consumer Guarantees Act, so long as the product default or defect is reported as soon as it occurs.
Claims will not be valid if:
- The product has been used for any purposes for which it is not intended
- The purchaser has intentionally or unintentionally broken the product or lost/damaged some of its parts
- The product has been modified
- Warranties do not cover reasonable wear and tear
All returns must be authorised by Speed Rollerz prior to being returned.
Returns should be organised via email, we do not accept social media requests for returns.
CONSUMER GUARANTEES ACT 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by Speed Rollerz. If goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement, or a refund at the retailer’s discretion.
FAIR TRADING ACT 1986
The Fair Trading Act is designed to protect the customer from being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including pricing, where the product was made, where the product is from, the meeting of New Zealand safety standards, availability of products in-store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
RETURNS/EXCHANGES
For us to assist with a warranty claim, the entire skate needs to show no sign of wear. If any items show signs of use i.e., mounted, heat molded, skated in, worn, we are sorry but we cannot exchange or refund these skates as they can no longer be re-sold. Please do not insert bearings in inline wheels or attach frames to boots, unless you plan on keeping them as we cannot exchange or refund used skates.
Return Shipping: The return shipment must be prepaid and insured by the customer. We are not responsible for return freight fees. We will not accept “freight collect” shipments. Please Pack the product(s) securely. We will not be responsible for any shipping damage. We will cover shipping your skates and/or accessories back to you for customer exchanges.
Stock Boots: We will exchange/refund items that have been returned within one month if they have not been used or heat molded and are in as-new condition. If a frame is scratched from mounting bolts or if a plate has been mounted to the boot other than the original plate mounted from Speed Rollerz, we cannot exchange them. A $10 restocking fee will be applied to the second exchange of the same product (s). Please note that you will not be able to cancel Stock semi-custom orders (narrow, wide, double wide) after 72 hours of ordering as they have already gone into production.
Semi-Custom Boots: We will exchange semi-custom skates one time if you have ordered the wrong size. We will not exchange the boots for any other reason as they have been made to your specifications and we cannot re-sell them. Please note that you will not be able to cancel MyBont semi-custom orders after 72 hours of ordering as they have already gone into production.
Full Custom Boots: Please note that there is no refund or return for Full Custom skates (foot casting orders) because the boots are made for your feet.
Exchanges/Refunds: Exchanges will be processed within 5 days of receipt, and refunds will be processed within 1 week of receiving the returned product in new condition. If the item is not in stock for the exchange, you will be notified of the shipping date. Original shipping will not be refunded.
*Refunds normally take 2-3 business days to return to the payment method used for your order.
No final sale items (clearance items) can be returned. Other non-returnable purchases include display items, gift vouchers, or any other items specified by our customer service representatives. Items returned incomplete, or without the original packaging, may be denied a refund or exchange.
If you have received a faulty item, we will do our best to fix and return it to you at no additional cost. If we are unable to repair or exchange the faulty item, we will make a refund payment to you. (Postage not included).
Speed Rollerz will not refund the following third-party service fee charges.
| Visa & Credit Card | Afterpay | Laybuy | ||||
| 3.5% | 4.85% | 4.85% |
Note: In some cases, customers will be responsible for return shipping. Please contact us to find out more. If you are shipping an item over $75, we recommend using a trackable shipping service, or purchasing shipping insurance. We take no responsibility for items lost in transit to us.
We are happy for our customers to return valid items to us in person at our Auckland store. Please contact us for more information.
RETURN PROCESS EXCEPTIONS
Please allow up to 3-5 business days for your return or exchange to be processed once we have received it. In most cases, your refund will be applied to back to the original form of payment used for the purchase, unless otherwise agreed. We cannot process refunds from our in-store EFTPOS machine.
Original shipping charges incurred on your purchase aren’t refundable as part of your return or exchange.
If you have any questions, or have received an incorrect or damaged item please contact us immediately.
To claim a refund for an item purchased with a credit card or finance card (personal loan), you must check that you have met the above returning conditions.
LATE OR MISSING REFUNDS